What are the basic expressions for foreign trade merchandisers?
Foreign trade merchandisers need to master some basic English expressions to communicate with customers. The following are the most common expressions used in foreign trade work:
-Hello, how are you?
-Could you please send me your product catalog?
-What's your MOQ?
-Could you offer me a better price?
-Can you provide samples and how much for them?
-What's the lead time of your products?
-What's the payment term?
-Do you have any certifications for your products?
How do foreign trade merchandisers communicate with customers?
Foreign trade merchandisers often communicate with customers through email, phone, WhatsApp, WeChat, and other communication tools. Email is the most commonly used method. When communicating with customers, merchandisers should be polite, friendly, and professional. They should also answer customers' questions in detail and provide prompt feedback. Moreover, merchandisers should pay attention to language expression, tone, and format. They should choose suitable words and expressions, use proper grammar, and avoid spelling and punctuation mistakes.
What should foreign trade merchandisers pay attention to when writing emails?
When writing emails to customers, foreign trade merchandisers should pay attention to the following aspects:
-Start with a greeting and address customers by name if possible.
-Introduce yourself and the purpose of the email briefly.
-Provide detailed information about the products, including specification, price, MOQ, lead time, and payment term.
-Answer customers' questions and resolve their concerns.
-Provide a clear and concise call-to-action.
-End the email with a polite closing, such as \"Best regards\" or \"Sincerely\".
-Attach product pictures and catalogs if necessary.
How do foreign trade merchandisers negotiate with customers?
Foreign trade merchandisers need to negotiate with customers to reach a mutually beneficial agreement. When negotiating with customers, merchandisers should be patient, flexible, and professional. They should listen carefully to customers' needs and concerns, and provide reasonable solutions based on the company's policies and conditions. Moreover, merchandisers should be aware of cultural differences and adjust their communication style accordingly. They should also try to build trust and establish long-term business relationships with customers. Some negotiation skills that merchandisers can use include active listening, compromise, persuasion, and problem-solving.
